Terms & Conditions
Terms and Conditions of Service
Telford Dog Trainer
Updated 14th December 2023
Dog Training and Behaviour
1. Cancellations: 14 days confirmed notice will need to be given to cancel any one to ones booked..
If less than this required notice is received you will incur charges for cancellations.
Courses require 10 days notice before a Course has started for cancellations and a refund will be
discussed at the discretion of Telford Dog Trainer.
If Shaman’s K9 Services need to postpone for any reason, you will be offered alternative options
including rebooking within 14 days of the cancellation. Reasons for Shaman’s K9 Services to
cancel may include illness, injury, vehicle breakdown et al and you will be informed as early as
possible with other options being presented as soon as ability allows. Refunds may not be permitted
during this time.
2. Initial private consultations will be booked online and paid for in advance. All future
appointments or programs will need to be paid in full before starting on any program or secondary
appointment, but if you cancel with less than 14 days notice, you will still be invoiced for that
appointment.
Courses will be booked and paid for in advance. If you decide to leave the Course partially
complete you will not receive a refund.
3. Telford Dog Trainer reserves the right to cancel the contract (at any time & with immediate
effect) if any dog/s under the contract do not respond well to the plan (where the continuing of said
contract is deemed, by Telford Dog Trainer, to constitute a risk to safety). If the dog is considered
a risk to other Course attendees or members of the public you may be asked to leave immediately.
4. All dogs will be on lead during training unless prior agreement has been reached with Shaman's
K9 Services
5. The trainer will apply personal judgement and cut short a training session, if necessary, because
of extreme weather conditions; including, but not limited to: excessive heat, torrential rain,
thunderstorms and snow/ice. The decision to do so lies with the judgment of the trainer, for the
safety of themselves, members of the public, other animals, and that of the recipient. In such
circumstances, the decision to rearrange the session is at the discretion of Telford Dog Trainer
6. The trainer will apply personal judgement and cut short a training session, if necessary, if the
trainer feels that the dog is not coping well. In the case of anxious dogs, the trainer may do the
initial session with the owner only or if decided, online.
7. Although Telford Dog Trainer cannot fully guarantee a 100% success rate with any training
plan, the methods used have a high success rate with clients who follow and practice them in the
long term.
8. All methods used are kind, ethical and effective; however, they are not instant and take
commitment from the client to work with their dog in the long-term.
9. All dogs that are known to have a bite history (either with other dogs or humans), or that have
otherwise previously caused injury, need to wear a muzzle. Telford Dog Trainer accepts no
responsibility for dogs who are not muzzled, or otherwise kept under control, during the session or
when working outside of the session. Failure to wear a muzzle when requested may result in the
immediate termination of your support and a refund may not be offered.
10. Telford Dog Trainer holds relevant insurance with Pet Business Insurance. However, any accident or injury during our training session will not be covered more so if you have failed to use the appropriate
equipment or failed to follow the advice of the trainer.
11. Dogs must be always kept under control when the trainer enters your premises. Failure to do so
(and any injury or damage caused by your dog/s being out of control) will be your full
responsibility. In all cases, the trainer will meet you outside your premises first and, in some
instances, we may work only outside… taking a hands-off approach and working at a distance
(especially in cases of anxious dogs).
12. In some cases, a ‘stooge dog’ may be brought in to aid in training. You will be responsible for
keeping your dog a sufficient and safe distance from the stooge dog and, if requested, will need
your dog to wear a muzzle during these sessions.
13. You are happy for Telford Dog Trainer to share success stories about your dog via social
media, including the sharing of photos.
14. You are happy to write a testimonial if requested.
15. You agree to report/check in regularly about your dog’s progress, through either email, text, or
by sharing on our Facebook page or respond to any communication from Telford Dog Trainer.
Continued failure to do so may result in a termination of your support.
16. In the case of behavioural issues, you agree to give consent to work with us and are happy for us
to contact your vet on your behalf.
END